Review & Rating

Last updated: 22 November 2025

Genuine Feedback. Fair Moderation. Transparent Display.

REPRONIX is operated by POSTECH PLUS COMPUTER TRADING LLC.
We value honest and genuine customer feedback. Reviews and ratings help customers make informed purchasing decisions and help us improve our products and services.

This policy explains how reviews are collected, displayed, and moderated on repronix.com, in accordance with UAE Consumer Protection Law, Dubai DED eCommerce regulations, and applicable Shopify review platform policies.

1. Purpose of Reviews

Customer reviews are intended to:

Share genuine purchasing experiences
Provide insights into product quality and performance
Help REPRONIX improve its service standards
Assist other customers in making informed decisions

We encourage honest, respectful, and accurate feedback.

2. Who Can Submit a Review

To ensure authenticity:

Only customers who have purchased a product directly from repronix.com may submit a review
Purchase verification may occur automatically through Shopify or manually when required

REPRONIX reserves the right to verify purchase details before publishing a review.

3. What Reviews May Include

Reviews may include feedback related to:

Product satisfaction and performance
Build quality or usability
Delivery experience
Customer service interactions

Photos or videos are optional and submitted at the customer’s discretion.

4. What Reviews Must Not Include

To maintain a safe and respectful environment, reviews must not contain:

Abusive, offensive, or discriminatory language
Personal or confidential information
Defamatory, false, or unsupported claims
Spam, advertising, or promotional content
Content unrelated to the purchased product
Customer support requests (these should be sent via email)
Harmful, misleading, or inappropriate images or videos

Reviews that violate these guidelines may be rejected or removed.

5. How Reviews Are Collected & Displayed

REPRONIX uses Shopify-integrated review platforms (such as Judge.me) to:

Request reviews from verified customers
Display reviews transparently on product pages
Reduce the risk of fake or automated reviews
Organise reviews by product and rating

REPRONIX does not:

Purchase reviews
Offer incentives, payments, or gifts for reviews
Fabricate or alter customer review content
Remove negative reviews that comply with this policy

Moderation is performed solely for safety, clarity, and legal compliance.

6. Review Moderation & Removal

A review may be moderated or removed if:

It violates this policy
It contains inappropriate or harmful content
It includes personal or confidential data
It appears fraudulent or unrelated to a genuine purchase
It contains technical misinformation that may mislead customers
It is submitted by someone impersonating another individual

Moderation decisions are made fairly and are final.

7. Editing or Updating Reviews

Customers may request an update to their review if:

A replacement or resolution was provided
An issue was later resolved
Additional relevant information needs to be added

To request a review update, please contact:
📧 info@repronix.com

8. REPRONIX Responses to Reviews

REPRONIX may respond to reviews to:

Thank customers for their feedback
Clarify product information
Address concerns or misunderstandings
Guide customers to appropriate support channels

All responses are made in a professional and respectful manner.

9. Liability Disclaimer

Customer reviews reflect the opinions of individual customers, not REPRONIX.

REPRONIX is not responsible for:

Personal opinions expressed in reviews
Errors or misunderstandings written by reviewers
User-generated content on third-party platforms

However, we reserve the right to moderate content that may mislead customers or violate applicable laws.

10. Contact — Reviews & Feedback

For questions related to reviews or ratings:

REPRONIX – Customer Reviews & Feedback
📧 Email: info@repronix.com

We remain committed to transparency, honesty, and respectful communication in all customer interactions.