Contact us

Last updated: 22 November 2025

Clear Communication. Direct Support. No Sales Pressure.

At REPRONIX, operated by POSTECH PLUS COMPUTER TRADING LLC, we are committed to clear, accessible, and reliable communication.

The channels below are our only official and verified methods for customer support, orders, returns, warranty, billing, and general inquiries.

1. Official Contact Channel

Email Support (Primary & Official)

For all inquiries, including:

  • Orders and order status
  • Payments and billing
  • Shipping and delivery
  • Returns, exchanges, and warranty
  • Product information or general assistance

📧 info@repronix.com

This is our primary and officially monitored communication channel.

2. Response Time

We aim to respond within 1–2 working days, during:

  • Monday to Saturday
  • Excluding UAE public holidays

Messages received outside working hours or on public holidays may require additional time.

3. Operational Support Hours

🕒 Monday – Saturday: 9:00 AM – 6:00 PM (GST, UTC+4)
Closed on Sunday and official UAE public holidays.

4. Order & Shipping Support

For assistance with:

  • Order confirmation
  • Payment verification
  • Delivery or courier updates
  • Tracking information

Please email:
📧 info@repronix.com

Including your order number in the subject or message helps us assist you faster.

5. Returns, Exchanges & Warranty Support

For help with:

  • Return or exchange requests
  • Warranty or repair questions
  • Product issues or defects

Please email:
📧 info@repronix.com

To speed up the process, include:

  • Order number
  • Clear description of the issue
  • Photos or videos (if applicable)

6. Escalation Process

If your inquiry requires escalation:

  • Your case will be forwarded to the appropriate department
  • You will receive an update within 1–3 working days, depending on the issue

We handle escalations carefully and fairly.

7. Important Security Notice

To protect customers and prevent fraud:

  • We do not provide support through personal or unofficial email addresses
  • We do not use personal WhatsApp numbers for customer support
  • We will never ask for:
    • Passwords
    • OTPs
    • PINs
    • Banking or confidential information

Always communicate only via:
📧 info@repronix.com

Your privacy, safety, and peace of mind are our priority.